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Welcome to TB Creations!
By accessing or using our website you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Overview
TB Creations is a business based in Victoria, Australia, specialising in handcrafted timber furniture and custom woodwork. These terms apply to all visitors, users, and customers.
2. Products and Services
All products are handmade and may vary slightly in appearance due to the natural characteristics of timber. Custom orders are made to client specifications and require written confirmation before work begins.
3. Pricing and Payment
All prices are in Australian Dollars (AUD) and inclusive of GST unless otherwise stated. TB Creations reserves the right to change pricing at any time without notice.
Payment for custom work may require a deposit (typically 30–50%), with the balance due upon completion or prior to delivery.
4. Shipping and Delivery
We ship Australia-wide. Delivery times and costs vary depending on size, weight, and location. We are not responsible for delays caused by third-party couriers.
5. Returns and Refunds
Return and Refund Policy
Effective Date: 1/1/2025
At TB Creations, we take pride in the craftsmanship and quality of our handmade creations. As many of our items are made to order or uniquely crafted, please read our policy carefully before making a purchase.
6. Intellectual Property
All designs, images, logos, text, and other content on this site are the intellectual property of TB Creations. They may not be copied, reproduced, or distributed without written permission.
7. Limitation of Liability
To the maximum extent permitted by law, TB Creations is not liable for any indirect, incidental, or consequential damages arising out of or related to your use of this website or our products.
8. Privacy
We respect your privacy. Personal information provided through our website is handled in accordance with our Privacy Policy.
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect once posted on this page.
10. Contact Us
For any questions or concerns, please contact us at:
Email: tbcreationsau@gmail.com
Phone: 0400 666 972
1. Change of Mind
Unfortunately, we do not accept returns or issue refunds for change-of-mind purchases, particularly for custom-made or personalised items. Please choose carefully and ask any questions prior to placing your order.
2. Custom Orders
All custom orders require written approval before production. Deposits are non-refundable once work has commenced. We do not offer refunds on custom items unless they are faulty or damaged upon arrival.
3. Damaged or Faulty Items
If your item arrives damaged or is faulty, please contact us within 7 days of receiving your order with clear photos and a description of the issue. We may offer:
We comply with the Australian Consumer Law, which guarantees your rights regarding faulty goods.
4. Conditions for Returns (if approved):
5. Refund Process
If a refund is approved, it will be processed to your original payment method within 5–10 business days. We will notify you once your refund has been issued.
6. Contact Us
To initiate a return or for questions regarding your order, please contact us at:
Email: tbcreationau@gmail.com
Phone: 0400 666 972
Order Reference Number and photos (if applicable) must be provided.
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